Customer Service Advisor - Lewes, East Sussex Hours: 7 hours per week – Must be available to work on a Friday mix of earlies/Late shifts Contract Type: Permanent 7 hours per week – Must be available to work on a Friday mix of earlies/Late shifts The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor). As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception. Customer Service The priorities of the Customer Service Advisor’s are: To provide a friendly and efficient service to all customers. To pro-actively provide information to promote the Centre to the public at all times. To respond positively to customer enquiries. Reception To answer, promptly, incoming telephone calls. To welcome and acclimatise visitors to the centre. To direct customers to the correct place of activity. To control entry and exit systems. To use PA systems for information and control. To maintain a clean and tidy reception area. To be smartly presented in uniform at all times. Administration Responsible for the smooth operation of the booking system embracing system enhancements. To control and cash up all monies during the session in accordance with the financial regulations. Promotion of Centre To promote the sale of goods and memberships. To enrol and issue cards in relation to memberships and categories available. To deal with customer enquiries regarding programme and course details, first aid, lost property etc. Other Duties To carry out other duties as required. To adhere to Wave Active Limited’s policies and procedures Personal Specification Customer focused Driven and Enthusiastic Passion for providing exceptional service Can do attitude Pro-active Team Player Interpersonal skills Similar work environment Excellent communication skills – face to face, telephone Able to remain calm and professional in challenging circumstances Knowledge of cash till operations and administration of cash returns To be flexible to the changing demands of the business. Able to react positively to changes in policy and development into new or improved areas of service activity To be able to follow Wave Active Limited Policies and Procedures.