Overview
Multilingual Customer Consultant (German & English)
Location: Ringwood (Hybrid - 80% home-based)
Salary: £12.65 per hour + bonus (OTE)
Hours: Monday-Saturday, shifts between 8:00am-8:00pm (rota supplied monthly)
Contract: Full-time
About the Role
TeamJobs is hiring on behalf of a global client for a Multilingual Customer Consultant (German & English speaking).
This is an exciting opportunity to join a dynamic, supportive, and international team, working with customers across multiple channels - phone, email, and live chat. You'll be part of a project that helps deliver thrilling, fun, and life-changing experiences to customers in the lottery industry.
If you're a people-person with a passion for delivering excellent service and fluent in German & English, we'd love to hear from you.
Key Responsibilities
* Handle inbound customer queries via phone, email, and live chat.
* Provide clear, accurate, and professional support to German-speaking customers.
* Deliver solutions with empathy and efficiency, building trust and satisfaction.
* Collaborate with team leaders and colleagues to exceed service targets.
* Maintain professionalism and reliability in all customer interactions.
* Work flexibly on a monthly rota between 8am-8pm, Monday to Saturday.
What We are Looking For
* Fluent in German and English (written & spoken).
* Excellent telephone manner, literacy, and numeracy.
* Strong problem-solving, decision-making, and analytical skills.
* Previous experience in customer service or call centres is desirable but not essential.
* Positive, adaptable, and eager to learn.
What is in it for You?
* Competitive pay at £12.65 per hour + bonus (OTE).
* Hybrid working - 80% home-based, with office days for training and team sessions.
* The chance to join a global organisation with long-term career growth opportunities.
* A fun, supportive environment where your ideas and contributions are valued.
Ready to take the next step in your career? Apply today and join a team that's passionate about creating outstanding customer experiences!
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