Job Description As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching foracommitted and passionate International Account Manager to join our growing business.
Iceland International has been operating for over 30 years and has a brand presence in over 63 countries, with great interest coming in weekly from other countries.
Purpose of the role
As an International Account Manager, you will serve as the main point of contact in all matters related to customer concerns and needs.
In this role you can expect to:
Build and strengthen customer relationships to achieve long-term partnerships
Maintain accurate customer records, keeping track of any contract updates and renewals
Work with International and other internal teams to develop strategic plans and ensure KPIs are being met
Develop a thorough understanding of our business and products to better upsell to our international customers
Handle enquiries and requests from customers and address their requirements
Stay on top of accounts, making sure they receive regular relevant information to ensure the customer requirements are met
Meet regularly with other team members to discuss progress and find new ways to improve bu...