Your new role
As a Retail Sales Advisor at DFS, you are the heartbeat of our store, greeting customers and guiding them to help them find their perfect item, whether it's a sofa, a bed, or those finishing touches that make a house a home. With your passion for great service and love for our products, you'll bring comfort and joy into every customer's home.
We understand life's busy, so we offer flexible shifts to help you balance work and life outside of the store. If the advertised hours don't quite fit your schedule, apply, and let's work together to find suitable hours.
We welcome applications from everyone and are committed to creating an inclusive culture that reflects the diverse communities we serve. We encourage applications from underrepresented groups. At DFS Group, everyone belongs.
What you'll be doing
Our goal is to make customers feel at home. With your friendly service and natural instinct to help, you'll be achieving and exceeding sales targets.
* Customer connection: Create a welcoming environment, build genuine connections, listen to customer needs, and provide expert advice.
* Product knowledge: We will train you on our products so you can confidently recommend the best options.
* Sales success: Guide customers through their buying journey with insightful questions to help find the perfect fit.
* Honest advice and accuracy: Offer truthful guidance, avoid overpromising, and ensure order accuracy for a seamless experience.
* Store presentation: Keep the showroom attractive and ensure a consistent customer experience across all stores.
* Team spirit: Support your colleagues, share tips, and contribute to a positive work environment.
The role is for you if...
You're friendly, approachable, and enjoy connecting with people. No sales experience? No problem! We provide all necessary training. If you're ambitious, kind-hearted, and witty, we’d love to meet you.
Let us know if you need any accommodations during the interview process. We want to ensure you're comfortable and prepared to perform at your best.
Our interview includes:
* Telephone chat with our talent team
* Face-to-face interview with the Store Manager
All roles are subject to satisfactory references and DBS checks.
About DFS
Did you know a DFS sofa is in one-third of Britain's homes?
Since 1969, we've been creating, marketing, and selling sofas that reflect people's unique styles. We lead the market by bringing comfort and great design to communities both online and in-store.
Our success lies in our people, who are at the heart of everything we do, helping us achieve our ambitious future.
* Retail Bonus Scheme: Earn monthly bonuses and uncapped commissions.
* Growth and Training: Develop new skills and advance your career.
* Leave: Enjoy a generous holiday allowance, with options to buy extra days, and enhanced leave for family-related reasons, plus a volunteering day.
* Discounts: 30% off DFS and Sofology products, plus discounts at brands like Sainsbury's, ASOS, and IKEA.
* Wellbeing Perks: Healthcare, Employee Assistance Programme, and discounted gym memberships.
* Pension and Savings: Join our pension and Sharesave schemes.
* Life Assurance & Sick Pay: Secure your future with life insurance and sick pay benefits.
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