2 days ago Be among the first 25 applicants
Direct message the job poster from CleanEvent Services Ltd
Compliance People & Culture Business Partner @ CleanEvent Services Ltd | Enhancing Workplace Culture and Compliance
Job Title:Venue Presentation Manager – Co-op Live, Manchester
About the Role
The Venue Presentation Manager will lead the day-to-day cleaning and presentation operations at Co-op Live, ensuring the venue consistently delivers the highest standards of cleanliness, safety, and customer experience. This role is a key leadership position within the M11 Business Unit and will be responsible for the operational delivery, client relationship management, team leadership, and administration of venue presentation services.
The successful candidate will be a hands-on leader with a strong operational focus, excellent people skills, and a passion for delivering exceptional service in a high-profile, high-footfall venue.
Key Responsibilities
Operational Leadership
Oversee the delivery of all cleaning and presentation services across Co-op Live, ensuring the venue is maintained to the highest standards at all times.
Plan, schedule, and manage event and non-event cleaning operations, ensuring efficiency and compliance with service level agreements (SLAs).
Implement and maintain safe working practices, in line with company and venue policies.
Conduct regular site inspections to monitor standards and identify opportunities for improvement.
Client Relationship Management
Act as the primary day-to-day contact for the client, building strong, trust-based relationships.
Attend operational and client meetings, providing updates, reports, and solutions to challenges.
Proactively seek opportunities to enhance service delivery and customer satisfaction.
People Management
Lead, motivate, and develop a diverse team of cleaning supervisors, operatives, and support staff.
Manage recruitment, on boarding, training, and performance reviews for all team members.
Foster a positive, inclusive, and high-performance culture aligned with company values.
Administration & Systems
Oversee workforce management and rostering using Humanforce.
Manage purchasing, invoicing, and cost control using Enterpryze.
Support HR processes and payroll administration via Access People.
Ensure all health, safety, and compliance records are up to date in SafetyCulture.
Prepare and submit regular operational and financial reports.
Financial & Resource Management
Manage budgets, control costs, and optimise resource allocation without compromising quality.
Track labour costs, overtime, and consumable usage, ensuring expenditure remains within agreed parameters.
Health & Safety
Ensure full compliance with health, safety, and environmental regulations.
Conduct risk assessments, incident investigations, and toolbox talks.
Promote a safety-first culture among all team members.
Skills, Experience & Attributes
Essential:
Proven experience in managing cleaning, facilities, or venue presentation operations in a high-footfall, public-facing environment.
Strong leadership skills with the ability to manage, motivate, and develop large, diverse teams.
Excellent client relationship management and communication skills.
Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
Financial acumen with experience managing budgets and cost controls.
Commitment to delivering exceptional customer service and maintaining high standards.
Flexibility to work varied hours, including evenings, weekends, and bank holidays, in line with the operational needs of the venue.
Desirable:
Experience in an arena, stadium, or large event venue environment.
Experience using operational systems such as Humanforce, Enterpryze, Access People, and SafetyCulture (or equivalent).
IOSH Managing Safely or equivalent health & safety qualification.
Knowledge of sustainable cleaning practices and products.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing and Sales
* Industries
Facilities Services
Referrals increase your chances of interviewing at CleanEvent Services Ltd by 2x
Sign in to set job alerts for “Presentation Manager” roles.
Stockport, England, United Kingdom 1 week ago
Manchester Area, United Kingdom 4 days ago
Manchester, England, United Kingdom 1 week ago
Customer Experience & Operations Assistant
Manchester, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 days ago
St Helens, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 2 weeks ago
Warrington, England, United Kingdom 1 day ago
Team Manager Nights - Macclesfield HibelRd Superstore
Macclesfield, England, United Kingdom 1 week ago
Financial Advice Quality Review - Team Leader
Huddersfield, England, United Kingdom 3 months ago
Manchester, England, United Kingdom 3 days ago
Buxton, England, United Kingdom 2 weeks ago
St Helens, England, United Kingdom 5 days ago
Macclesfield, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 2 days ago
Altrincham, England, United Kingdom 2 days ago
Aircraft Presentation Operations Delivery Manager – UK & Ireland
Runcorn, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 week ago
Oldham, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr