Job Description
Technical Service Delivery Manager - Government Satellite Communications
Location: Redhill (office-based for first 6 months; must be commutable)
Clearance: Must hold, or be eligible to obtain, DV clearance
The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions.
The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments.
Key Responsibilities:
1. Act as the primary point of contact for the UK Government CSCS contract support case
2. Coordinate internal resolver groups to ensure timely ticket progression and closure
3. Provide service status updates and technical briefings to internal leaders and MoD representatives
4. Plan and oversee service visits, including spares, equipment tracking, and documentation
5. Manage smooth handovers and minor project deliver...