Just Recruitment is working with a growing business, based on the outskirts of Sudbury. They are looking to add a Customer Account Coordinator to their long-standing team.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
The key purpose of this role is to provide a highly efficient, commercially focused customer service for both internal and external customers,initiate order acceptance and invoice processing, in line with customer and business requirements and to work across all business departments to ensure customer expectations are met such as Sales, Production, Accounts, QC, Regulatory and Distribution teams.
Key duties include:
To ensure that excellent levels of customer satisfaction are delivered to our customers and build strong relationships with customers through open and interactive communication.
Receive and process all customer purchase orders within 24 hours and send order acknowledgment or confirmation where appropriate. Ensure that correct pricing information is available for new orders received, and if necessary, request information or guidance from the relevant Sales Manager.
Provide timely responses to internal and external customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.
Proactively monitor orderbook status on a regular basis, resolving problems with a potential customer impact e.g. credit blocks, production and supply issues.
Allocation of stock to orders to allow warehouse and distribution teams to process dispatches.
Manage customer portals where required, to keep customers informed of order progress, book delivery slots, print labels and upload documentation.
Liaise with site production teams, supply chain and commercial teams regularly to discuss production plans, potential new orders, review and maintain customer safety stock levels. Discuss any potential production issues or raw material delays and where possible assist with resolutions
Produce and distribute invoices and supporting documentation daily.
Monitor and maintain stock levels to ensure customer requirements are met. Discuss upcoming orders, customer forecasts and reorder levels for UK inventory.
Responsible for the timely processing of corrective credit notes.
Receive, process, and monitor customer complaints with relevant internal departments and Sales Managers, keeping customers updated on the progress and outcome in a timely, professional manner.
Keep regular contact with site-based QC teams to discuss any customer queries, potential issues or opportunities.
Key requirements for this role:
* Minimum 3 years' experience in customer service
* An open-minded flexible attitude to meet the requirements of the business
* Able to communicate effectively
* Proven numerical and analytical skills
* Ability to demonstrate own initiative
* Computer literate
* Ability to effectively prioritise activities
* Experience/understanding in logistics
This role is working Monday to Friday and is fully site based.
Free parking is available on site.
Hours of work are Mon - Thurs - 8.15 am - 4.30 pm, Friday - 8.30 am - 2.30 pm each day with half hour unpaid lunch, total 36.5 hours.
Holidays - 26 days plus bank holidays
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