<div><p>As an Improvement Practitioner within the Transformation Management Office (TMO), you will play a key role in supporting the development and delivery of projects that contribute to the Council’s wider transformation ambitions and complete the Improvement Practitioner apprenticeship qualification.</p><p>This is an excellent opportunity to gain a recognised qualification, build your experience, and contribute to work that delivers meaningful impact.</p><h3>What’s In It For You</h3><p>Working in the Transformation Management Office (TMO) means your work directly supports services that make a difference every day. You’ll be part of a team focused on delivering continuous improvement across Dorset Council and gain experience working within a project management environment, providing practical skills in both service and content design.</p><h3>In Return, We Offer</h3><ul><li>the chance to work on high‑profile transformation and improvement projects</li><li>opportunities to develop your Improvement Practitioner skills aligned to the apprenticeship</li><li>experience of working across a large, complex organisation with a wide range of professional disciplines</li><li>a supportive, collaborative team environment aligned to our values of Respect, Together, Accountability, Openness and Curiosity</li><li>the satisfaction of contributing to projects that improve services for residents, partners and staff</li></ul><h3>What You Can Expect To Be Doing</h3><p>As an Improvement Practitioner, you will closely with the Service Design, Content Design and wider TMO teams.</p><h3>This Role Will Include</h3><ul><li>assisting with analysing services and processes to understand current performance, demand, costs and customer experience.</li><li>contributing to identifying problems, inefficiencies and opportunities for improvement using data, evidence and stakeholder insight.</li><li>supporting the design of improved (“to be”) ways of working that are efficient, accessible and customer focused.</li><li>supporting delivery leads, programme managers and project managers with the successful delivery of projects, including with any planning, governance and communications.</li><li>assisting with testing, implementing and embedding improvements, including pilots, trials and iterative change.</li><li>supporting the measurement of benefits and outcomes, helping to establish baselines and track improvements over time.</li><li>completing any assignments and coursework aligned to your apprenticeship course</li></ul><h3>About You</h3><p>You’ll be an organised and proactive individual who is committed to completing an apprenticeship. You’ll be confident working with data, being analytical and in communicating with colleagues.</p><h3>We’re Looking For Someone Who Has</h3><ul><li>some experience of working in a team environment, in a paid, voluntary or learning setting.</li><li>strong organisational and coordination skills.</li><li>some experience of researching and analysing information</li><li>some experience of administrative, customer-facing or support activities.</li><li>confident ICT skills, including experience of tools such as Excel, PowerPoint and SharePoint</li><li>an interest in service improvement, problem-solving and change</li></ul></div>