The Operations Manager is a key member of the DVSA Corporate Senior Leadership Team, responsible for the national delivery of operational services to meet customer expectations. Joining our department offers many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here.
* 25 days annual leave, increasing by 1 day each year of service (up to 30 days), plus 8 bank holidays, including a privilege day for the King's birthday.
* Flexible working options promoting a healthy work-life balance.
The post holder will lead operational delivery teams of 250-300 staff through supporting managers. They are responsible for ensuring consistent, high-quality service delivery, value for money, and compliance with technical and quality standards. This role directly impacts road safety outcomes and involves developing operational processes, managing performance, and fostering talent development. The Operations Manager will also liaise with Policy & Service Heads, providing operational insights to support business improvements and ensuring standards are maintained.
Key responsibilities include:
1. Providing leadership and strategic direction to staff, promoting integrity and upholding the agency's reputation.
2. Overseeing vehicle testing operations across regional networks to ensure quality and consistency.
3. Ensuring network performance against standards, quality expectations, and business targets.
4. Maintaining effective communication with staff and management teams.
5. Developing operational plans to deliver high-quality, cost-effective services.
6. Driving continuous improvement through QA and audits, adopting best practices.
7. Collaborating on strategic business planning with senior managers.
8. Serving as a liaison for specific services, providing operational expertise on legislation and improvements.
9. Coordinating with internal departments to meet customer needs and communicate requirements effectively.
We value strong leadership and aim to empower our leaders to develop skills that foster team growth and excellent public service outcomes.
Are you experienced in translating strategic objectives into operational capabilities? Do you excel at delivering targets and customer service standards? Can you lead large, complex testing operations?
Note: The Disability Confident scheme indicates our commitment to inclusive recruitment. Applicants declaring a disability who meet minimum criteria will generally be offered an interview.
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