Head of Property Management
* Lead, inspire, and manage property management teams across all PMCs.
* Implement and execute business strategy in line with the company’s goals and growth plans.
* Foster a culture of accountability, collaboration, and excellence across the department.
* Work closely with board-level executives to provide strategic insights and updates on market conditions, lettings legislation, and business performance.
* Operational Management
* Oversee the management of all occupied units across the business and its brands.
* Maintain oversight of the lettings portfolio, ensuring compliance, efficiency, and client satisfaction.
* Drive key income streams including renewals income and property management income, ensuring targets are achieved or exceeded.
* Monitor and manage the retention of occupied units within the managed portfolio.
* Full accountability for Renewals department and income, Property management income.
* People & Performance
* Lead, train, coach, and mentor property management staff to achieve professional growth and high performance.
* Conduct regular performance reviews and ensure robust people management processes are in place.
* Maintain a strong understanding of HR best practices and support the professional development of all team members.
* Compliance & Legislation
* Serve as one of the company’s subject matter expert on lettings legislation, including the Renters’ Rights Bill and other regulatory frameworks.
* Ensure all processes and documentation comply with ARLA Propertymark standards and relevant legal requirements.
* Champion high standards of governance and risk management within all property management activities.
* Customer Service & Brand Standards
* Lead from the front in delivering an exceptional client experience.
* Uphold the brand values and reputation of John D. Wooden Company and its associated brands.
* Ensure consistent delivery of outstanding service across all touchpoints.
About you:
* Proven experience leading a property management department
* Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate teams.
* Excellent presentation and articulation skills, with the ability to engage confidently at board level.
* Deep knowledge of the UK lettings and property management industry, including relevant legislation and emerging trends.
* ARLA qualified (Level 4 or equivalent preferred).
* Demonstrated ability to drive performance and implement strategic initiatives.
* Skilled in people management, performance reviews, and HR processes.
* Highly organised, commercially astute, and customer-focused.