An exciting opportunity has arisen at Fordham as a Customer Services Coordinate Level 3 working closely with team colleagues on account management and learning & development delivery. An exciting opportunity has arisen at Fordham as a Customer Services Coordinate Level 3 working closely with team colleagues on account management and learning & development delivery. Lead by example professionally and in behaviours to inspire the team to deliver exceptional customer service Exemplify excellent verbal and written communication skills when interacting with colleagues, managers, and other business partners Embody the company's core values of (insert values) through actions and leadership Foster a positive team culture focused on continuous learning, knowledge sharing, and achieving collective goals Communicate the team's vision, objectives, and priorities clearly and consistently Identify training needs and skill gaps within the customer service team Develop and facilitate training programs for new hires to onboard them effectively Provide ongoing coaching, mentoring and training opportunities for all team members Conduct training on the shop floor with production colleagues support / guidance to reinforce best practices Organise and facilitate periodic training sessions on new processes, products, systems based on updates Maintain training plans, schedules, materials and competency records Promote a culture of continuous learning and development within the team. Possess advanced expertise as a "super user" of the CBS system to troubleshoot issues Develop and deliver training modules to ensure team-wide understanding of CBS functionality Demonstrate proficiency in using and training others on SAP processes and tools Master the complaint handling system (CHS) to raise and resolve customer complaints Utilise intermediate to advanced skills in Microsoft Office suite (Word, Excel, PowerPoint etc.) Additional responsibilities can be found in the full job description. About you Work in line with DS Smith standards at all times including but not limited to Health & Safety and Quality Able to communicate and work well within a team Able to understand and achieve objectives Document good ways of working and work to these as standard Able to work on your own initiatives Some experience of manufacturing and shift working patterns Benefits Subsidised canteen Company pension Cycle to work scheme Employee discounts Enhanced maternity/paternity leave Wellbeing / Digicare Apps Annual health assessments Free on-site parking Referral programme