Appointment Booking Coordinator
Shrewsbury, Shropshire
Permanent
Monday to Friday, 3 days 8.30am 4.30 & 2 days 10am 6pm on a rota (1 Saturday per month on a rota 9am 4pm)
Starting Salary £25,000 per annum
We are recruiting for a full-time Appointment Booking Coordinator to support our clients journey from initial contact through to assessment completion. This is a fast-paced role that requires excellent attention to detail, strong IT skills, and the ability to stay calm under pressure.
This role is working for a business that prides itself as best the best in its sector and therefore their customer experience and standard of work are always their top priority. Youll be part of a small, supportive team that works closely with leadership to improve systems and processes. Your ideas and input will be welcomed as we continue to grow and evolve.
Key Responsibilities
Creating appointment schedules and booking rooms
Coordinating appointments for assessments and usually multiple follow-ups
Managing a caseload of clients and tracking their progress
Communicating with clients and clinicians via phone and email
Once the full report is completed, you will format and review the documentation and check for accuracy and literacy
Conducting audits and maintaining service quality metrics
Recording client data accurately and securely
Handling customer service queries with empathy and professionalism
Supporting clients with mental health needs through clear, compassionate communication
Collaborating with colleagues to deliver a seamless experience
Using secure software tools to manage sensitive information
Experience:
Essential:
1+ year experience in customer service or administration
Strong written and verbal communication skills
Excellent time management, problem-solving, and IT proficiency
High attention to detail and adaptability
Positive, empathetic, and team-oriented approach
Desirable:
Experience in healthcare or similar settings
Familiarity with Google Workspace and Adobe tools
Perks:
Casual dress code
Free and on-site parking
Education:
GCSE or equivalent (preferred)
This position is ideal for someone who enjoys working in a busy, collaborative environment where attention to detail, empathy, and problem-solving are highly valued.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.
REF: DE26741
TPBN1_UKTJ