To lead, manage and coordinate all aspects of the practice, motivating and managing staff,optimising efficiency and financial performance, ensuring the practice achieves its long-termstrategic objectives in a safe and effective working environment.
Through innovative ways of working, lead the team in promoting Equality Diversity andInclusion, quality and continuous improvement, confidentiality, collaborative working, servicedelivery, learning and development and ensure the organisation complies with UK legislationand both NHS and CQC regulations.
Surrey Heath Community Providers Ltd offers a 365 day, 52 week service delivery acrosssome services, and as part of that we offer a 7 days a week from 0800 hrs 2000hrsservice. So you may be required to work evenings, weekends, and Bank Holidays as part ofyour normal working hours, as per the needs of the business.
The following are the core responsibilities of this role. There may be, on occasion, arequirement to carry out other tasks. This will be dependent upon factors such as workloadand staffing levels.
Main duties of the job
* Overseeing the day-to-day operations of the practice, ensuring staff achieve their primaryresponsibilities.
* Responsible for and maintaining compliance with all relevant CQC guidelines, identifyingissues and improving process wherever possible.
* Ensuring the practice maintains compliance with its NHS contractual obligations.
* Work collaboratively with the finance team to oversee the financial management of thepractice, supporting strategic budgeting and income streams.
* Monitor contract performance, key deliverables, and expiration dates to mitigate risk andavoid service disruptions.
* Identify opportunities to improve workflows and efficiency through better use of clinicalsystems (e.g. Rapid Health, EMIS and X-On).
HR lead for the practice, including (but not limited to):
* Direct line management
* Recruitment and retention of staff
* Staff training
* Staff inductions
Finance
* Maximising income at all times as well as dischargingall financial responsibilities in a timely way.
* Maintain the general upkeep of the surgery
* Managing the procurement of organisation equipment, supplies and services contracts
Information technology and Systems
* Ensuring compliance with IT security, Cyber security, Data security and IG. Overseeprocedures that ensure the organisation complies with all relevant information and datalegislation. Such as GDPR, patient confidentiality and Caldicott Guardian compliance.
* Other duties decided upon by the Federation Leadership from time to time.
About us
We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practicesacross 10 sites, covering a population of over 104,000 patients across Surrey Heath. Webegan in 2016 and now employ around 200 members of staff across our clinical andcorporate support teams. Our services include Surrey Heath Primary Care Network,PRIMACY workflow management and Upper Gordon Road Surgery (UGRS).
As a GP Federation and Primary Care Network, we are proud to represent our memberpractices and to champion primary care by working with local general practice and systempartners, in the provision of community based healthcare services. We are dedicated toproviding safe and compassionate care to our patients across our range of primary careservices in Surrey Heath and believe in continuous commitment to quality service deliveryand positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in ensuring ourpatients feel safe, supported, communicated with and respected, at a time when theymay be feeling vulnerable.
Our vision is to provide high quality, seamless health care that enables people to leadhealthier lives, whilst feeling supported and cared for.
Job responsibilities
Please note this is not a comprehensive list of responsibilities, please refer to the Job Description attached for a full list.
Person Specification
Qualifications
* 4 GCSEs (C and above) including English and Maths or equivalent
* Good standard of education with excellent literacy
* and numeracy skills
* Educated to degree level in healthcare or business
* Educated to Masters Degree Level
* Polite and confident
* Flexible and cooperative
* Excellent interpersonal skills
* Motivated and proactive
* Ability to use initiative and judgement
* Forward thinker with a solutions focused approach
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Confident, assertive and resilient
* Ability to drive and deliver change effectively
Experience
* At least 2 years Practice Management experience
* Experience of managing accounting procedures including budget and cash flow forecasting
* Experience of working in a healthcare setting
* Experience of managing large multidisciplinary teams
* Experience of performance management including appraisal writing, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Experience of workforce planning, forecasting and development
* NHS and or primary care general practice experience
* Relevant health and safety experience
Skills
* Ability to negotiate opportunities to enhance service delivery
* Excellent communication skills (written, oral and presenting)
* Excellent leadership skills
* Strategic thinker and negotiator
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* Effective time management (planning and organising)
* Ability to network and build relationships
* Proven problem solving and analytical skills
* Ability to develop, implement and embed policy and procedure
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Other
* Flexibility to work outside of core office hours
* To be discreet and always maintain confidentiality
* Full UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£55,629 a year(FTE), depending on experience and qualifications
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