What you will be doing:
1. Understand and update HR policies in line with employment legislative requirements.
2. Provide the business with detailed knowledge and application of best practice ER processes.
3. Make recommendations on the ER strategy, making sure that the ER Agenda is continuously moved forward and that the approach taken promotes positive employee relations
4. Line manager for the Employee Relations Team and give support on complex and/or high-risk ER cases to ensure appropriate resolution
5. Ensure the on-going development and pro-active management of the ER Team, to facilitate the best possible levels of service and continuous improvement
6. Manage the ET cases, and maintain the centralised record of employment tribunals and associated costs
7. Be responsible for whistleblower responses
8. Complete and analyse ER metrics against KPI’s, present data and findings and ensure any relevant corrective action is taken or processes put in place
9. Identify trends and patterns from Management Information and make appropriate recommendations
10. Liaise with Solicitors, Head of IR etc. as appropriate, to ensure services are provided to the required levels
11. Monitor and measure customer service and satisfaction through relevant mediums; ensure pro-active resolution of any customer service issues.
What you’ll bring:
12. Experience of dealing with change management and redundancy programmes
13. Experience managing and developing team members and providing support
14. Experience managing complex and difficult cases ER cases
15. Up-to-date knowledge of Employment Legislation and be able to advise the business
16. Experience of handling and attending Employment Tribunals
17. Experience and evidence of delivering high levels of customer service
18. Ability to accurately analyse data and draw conclusions / make recommendations for improvement from findings
19. Must have excellent interpersonal skills at all levels of an organisation, excellent communications skills, verbally and in writing
20. Be a team player with the ability to build strong working relationships across the business network
21. Ability to read and understand metrics, work with other teams to ensure the resolution of issues
It would be great if you had:
22. Previous management experience within an Employee Relations team
23. Qualified in level 5 or 7 CIPD
24. Employment Law Degree or equivalent
25. Previous experience in a shared service environment
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Newcastle
Security Clearance Level: SC
Internal Recruiter: Alex
Salary: Competitive
Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements.