Job Description: Customer Success Executive
Location: Remote
Role Description
Chaser is on a mission to transform how businesses manage credit control - helping them get paid faster without damaging customer relationships. We’re looking for a Customer Success Executive to be the first point of contact for our customers, delivering exceptional support across email, live chat, and video calls. You’ll also take ownership of our Help Centre, identifying ways to improve and scale our self-serve resources.
As you grow in the role, you'll take on more proactive responsibilities across onboarding, feature adoption, customer retention, and more - helping customers unlock maximum value from Chaser.
This role is crucial in driving customer retention and satisfaction, as well as improving the customer journey through insightful feedback, documentation, and support process enhancements. Your work will directly impact how users experience Chaser - turning customers into long-term advocates.
Key Responsibilities
* Customer Support: Provide first-class support to our users via email, live chat, and video call, resolving queries quickly, empathetically, and effectively.
* Onboarding & Relationship Management: Guide new customers through their Chaser set-up and build strong, long-term relationships by understanding their goals and challenges.
* Help Centre Management: Own and improve our Help Centre, keeping content up-to-date, relevant, and user-friendly, whilst maintaining Chaser’s brand voice.
* Ticket Analysis: Track and analyse support trends to identify recurring issues, product pain points, and opportunities for help centre improvements.
* Product Knowledge & Advocacy: Become a Chaser expert - help customers get the most from our platform and represent their needs to shape future features.
* Customer Engagement: Contribute to proactive initiatives such as account reviews, customer reporting, product update comms, and webinars.
About You
* 1+ years' experience in customer support
* Live by Chaser’s values of Care, Candidness, Commitment, Celebration, and Courage.
* Passionate about helping businesses and people succeed through exceptional service.
* Naturally proactive with a problem-solving mindset.
* Highly personable and able to communicate with warmth, clarity, and precision.
* Exceptionally organised and reliable under pressure.
* Comfortable with digital tools and a fast-paced tech environment.
* A strong written communicator with an eye for detail and tone.
* Kind, empathetic, and patient — always putting the customer first.
* Bonus points if you’ve worked with HubSpot, G-Suite, or Notion.
* Bonus points if you’re fluent in more than one language.
The team you’ll be joining
We believe in a world where all businesses have the confidence that they will get paid for their work. We’re an international team all focused on making a huge difference in credit control, so we have lots of ideas and are incredibly driven. We support and care about each other, are honest with our feedback, and work together to achieve our weekly targets. There’s no room for egos — the only agenda is making sure everything we do is to the best of our abilities and that we smash our team targets!
We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.