Are you: · Looking for a hybrid office-based work from home role? · Full time 35 hours per week Mon to Fri · A natural organiser, someone who enjoys working in a collaborative environment? · Someone who enjoys working with customers and colleagues, who we place at the core of everything we do? · Interested in joining our growing team of drinks dispense industry specialists, to plan the installation of drinks dispense equipment at over 90000 licenced premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas including the O2 Arena, Lords, Hyde Park and the Isle of Wight Festival. · Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring? At Innserve, we are One Big Team. Working at Innserve, you'll enjoy: * Competitive salary (£23366pa) a performance-based incentive paid quarterly. * Hybrid working: Offering flexibility and a great work-life balance. * Generous holiday allowance: 23 days holiday bank holidays an additional 'Celebration Day'! You can also buy or sell holiday days to suit your needs. * Amazing core benefits: Life assurance, access to the award-winning Help@hand app with GP appointments, counselling, and more, plus exclusive retail discounts. * Personalised additional benefits: Tailor your benefits to your needs with our "All Inn" flexible benefits scheme. Receive a 'Flex Pot' to spend on additional benefits like Dental Insurance, Private Medical Insurance, Annual Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Annual Travel Insurance, and more. Many options include coverage for your partner and children too! * Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks. * Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships. Your typical day as an Installations Planner: Our Customer Service Centre Installation Planners are the heart of our planning operation for our field based Installation Technicians. No two days are the same! You'll act as a first point of contact for Innserve's technicians, team managers and customers. Your role in planning and organising their daily activities such as maintenance or installation visits is a key Innserve service. You'll take the lead in speaking to our customers to ensure they are ready for the technician's visit. You will be comfortable working to agreed timescales to ensure work is completed by the expected date. At Innserve, we are One Big Team, and We Keep Britain Pouring. You'll already have: * Confident communication skills, by phone, email, in person and webchat, and an ability to build effective business relationships with stakeholders including field engineers and customers. * Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre. * The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals. * Strong attention to detail, be organised, self-motivated and can work independently with the ability to plan and prioritize workloads with a structured approach. * The desire to be a strong team player who wants to succeed and deliver excellence. * Licenced trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential At Innserve, we are One Big Team. Interested in joining us?