Company Profile
CBRE is the global leader in real estate services, leveraging the industry's most powerful knowledge base to meet the commercial real estate needs of clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. We employ over 70,000 people across 48 countries.
Job Title: Assistant Facilities Manager
CBRE Global Workplace Solutions is a leading provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager for our team in Cheltenham, Gloucestershire.
The Assistant Facilities Manager will identify opportunities to improve FM service delivery across the client's portfolio, implementing strategies to enhance service quality. Working with minimal supervision and supporting the Senior Facilities Manager, they will oversee the delivery of FM services, developing procedures to meet both client and company objectives.
This role involves being a key contact for client stakeholders, developing professional relationships, and maintaining high standards to ensure customer satisfaction.
Role Summary:
1. Support the Senior Facilities Manager in daily operations.
2. Establish effective relationships with the client and respond to their needs.
3. Manage all sub-contracted services, ensuring high standards and adherence to client guidelines.
4. Assist with scheduling and preparing meeting rooms, including setting up equipment and arranging video/web conferencing.
5. Perform daily checks on photocopiers and tea points, logging issues.
6. Monitor services and suppliers to meet SLA and KPI standards.
7. Ensure the facilities are maintained at or above contracted levels.
8. Support compliance with Health & Safety legislation and report hazards.
9. Inspect the site regularly to ensure client needs are met and evaluate team performance.
10. Assist with reactive and fabric maintenance, projects, and relocations.
11. Promote CBRE's core values.
12. Communicate effectively with site customers regarding service issues.
13. Maintain accurate building records and inform support staff of changes.
Experience Required:
Person Specification
* Experience in Facilities Management.
* Strong interpersonal skills and communication across management levels.
* Ability to prioritize and coordinate tasks efficiently.
* Exceptional attention to detail.
* Proactive, autonomous, and team-oriented.
* Innovative with the ability to identify business opportunities.
* Confident, assertive, sociable, and outgoing.
* Flexible and discreet.
* Effective team player.
Behaviours
* Organized and able to plan ahead.
* Structured, logical, and attentive to detail.
* Thorough and accurate in task execution.
* Persistent in issue resolution.
* Customer and team-focused, considering the impact of actions.
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