Join to apply for the Customer Success Manager role at nCino
4 days ago Be among the first 25 applicants
Join to apply for the Customer Success Manager role at nCino
Get AI-powered advice on this job and more exclusive features.
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
As the Customer Success Manager, you’ll be responsible for managing a book of renewals while working in close partnership with Sales and Customers to maximize retention, minimize churn risk and drive growth. We are seeking an energetic, detailed, and articulate team player who is excited to impact overall retention. You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals while maintaining an accurate forecast.
Essential Job Functions
* Manage an assigned book of customer renewals with the goal of increasing retention rates and identifying additional cross sell growth opportunities.
* Manage the renewals process in collaboration with Sales and CSM. Accountability for increasing retention, mitigating churn risk, updating terms, annual price uplift and multi-year contracts.
* Conduct appropriate cross selling demos and engage in contract negotiations with book of assigned customers.
* Engagement with key customer stakeholders, decision-makers, to identify needs and overcome obstacles, ensuring timely commitments.
* Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts.
* Analyze customer data to maintain and report an accurate forecast of renewals.
* Negotiate and execute renewal contracts that align to customer goals.
* Be able to identify and communicate risks and collaborate with the CSM team to develop resolution strategies.
* Champion the renewal sales cycle, from developing a strategy to building relationships with key stakeholders to negotiation and contracting.
Minimum Requirements
Education & Training
* Bachelor’s Degree
* 2+ years of related experience/ proficiency; or 4 years and a Master’s / Advanced degree; or equivalent work experience (as applicable).
Knowledge, Skill, and Ability
* Experience in Renewals, Customer Success, Account Management, Sales or other applicable customer facing roles Collaboration skills, building credibility internally and with customers
* Organizational skills with the ability to handle various tasks; attention to detail in a fast paced, high volume environment
* Time management skills in a dynamic sales environment
* Presentation, meeting facilitation, and written/verbal communication skills
Preferred Requirements
* Experience in Renewals, Customer Success, Account Management, Sales or other applicable customer facing roles
* Software/SaaS experience
* Experience in financial services industry
* Experience with nCino, Portfolio Analytics software
* Strong research, analytical, and creative problem-solving skills
* Experience in the financial services industry
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Software Development, Financial Services, and Banking
Referrals increase your chances of interviewing at nCino by 2x
Get notified about new Customer Success Manager jobs in Winnersh, England, United Kingdom.
Customer Experience Director (Customer Voice & Influence)
Reading, England, United Kingdom 6 days ago
Hook, England, United Kingdom 2 weeks ago
Woking, England, United Kingdom 5 days ago
Little Chalfont, England, United Kingdom 1 day ago
Feltham, England, United Kingdom 2 weeks ago
Kingston Upon Thames, England, United Kingdom 1 week ago
Harrow, England, United Kingdom 1 week ago
Reading, England, United Kingdom 2 weeks ago
Little Chalfont, England, United Kingdom 22 hours ago
Wokingham, England, United Kingdom 3 weeks ago
Senior Customer Success Manager - Enterprise Industries
Staines-Upon-Thames, England, United Kingdom 4 days ago
Bracknell, England, United Kingdom 6 days ago
Senior Customer Success Manager - Public Sector
Staines-Upon-Thames, England, United Kingdom 4 days ago
Basingstoke, England, United Kingdom £35,000.00-£40,000.00 1 month ago
Enablement Coach & Customer Success Manager, Mid-Market
Amersham, England, United Kingdom 1 week ago
Feltham, England, United Kingdom 6 days ago
High Wycombe, England, United Kingdom 6 days ago
Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid)
Feltham, England, United Kingdom 1 week ago
Senior Customer Success Manager - Energy, Telco & Media
Staines-Upon-Thames, England, United Kingdom 4 days ago
Senior Customer Success Manager - Financial Services
Staines-Upon-Thames, England, United Kingdom 4 days ago
Camberley, England, United Kingdom 2 weeks ago
Henley-On-Thames, England, United Kingdom 2 weeks ago
Enablement Coach & Customer Success Manager, Mid-Market
Amersham, England, United Kingdom 1 week ago
Loudwater, England, United Kingdom 1 week ago
Hounslow, England, United Kingdom 3 months ago
Contract - Customer Relations Coordinator
Bracknell, England, United Kingdom 18 hours ago
Reading, England, United Kingdom 19 hours ago
Reading, England, United Kingdom 19 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr