Job Summary
We are a small, specialist engineering company situated on the Calleva Park Estate, Aldermaston, RG7, currently seeking a permanent full time (37 hours per week) Customer Service Coordinator.
Responsibilities
Reporting to our Customer Service Team Leader, responsibilities will be to:
Process new purchase orders from start to finish, utilising an Access database application.
Liaise between all Daco departments to ensure the smooth progression of these orders through internal procedures, taking into account time frames and deadlines.
Arrange despatches and exports to Customer specifications whilst adhering to UK export control procedures.
Request export control related Customer documentation and keep record of export licence shipments in conjunction with procedures.
Judge situations and prioritise own workload in an effective manner, dealing with both internal and external requests based on level of importance.
Act as a point of contact for Customers, ensuring prompt and accurate communication to any queries or issues.
Provide support to the Customer Service Team Leader for processing of repairs.
Generally assist with the administrative tasks that facilitate the smooth running of the Company.
All to agreed standards
Desired Work Experience and Skills
Experience of working in a busy, demanding office / small company environment.
Experience working in a customer facing role and development of the necessary skills.
Computer literate, well versed in Microsoft Office.
Excellent interpersonal skills, comfortable working with others at all levels.
A proactive and robust personality is crucial when liaising with both internal departments and Customers.
Self-motivated and organised.
A professional and enthusiastic communicator.
Some flexibility in terms of working hours.
Job Type: Full-time, Permanent
Salary: £24,800 per year + workplace pension (after probation period and if wanted) + profit related pay
Job Types: Full-time, Permanent
Pay: £24,800.00 per year
Benefits:
* Free parking
* Profit sharing
Work Location: In person