Microsoft Technical Services Analyst - to 3rd Line Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week) £37,000 On‑Call Rota (1 in 6 at £225 per week) Overtime Excellent Benefits Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment? This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026. The Opportunity: You'll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems. You'll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms. Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems. You'll work across a modern Microsoft-centric estate covering: Core Expertise: Azure Local & Distributed Infrastructure: Support server infrastructures unified under Azure Arc Monitoring & maintaining hybrid-cloud environments Ensuring consistent operations across stores, distribution sites & cloud platformsOperational Infrastructure Support with EUC: Active Directory, DNS, DHCP AOVPN & RSA Remote Access Citrix Enterprise SQL MoveIT Automation & FTP Monitoring & backup systems Support across cloud, datacentre & retail locations Manage & maintain physical and virtual server estates Useful Qualifications (Not Essential) Microsoft MCP - Installing & Configuring Windows 10/11 MCSA or equivalent ITIL Foundation Degree in IT or related discipline Why This Role? Step into 3rd Line Engineering. Join a respected national retailer with real career paths. Work with cutting-edge Microsoft cloud & datacentre technologies. Hybrid flexibility with regular onsite collaboration. Strong team culture with specialist technical peersReady to Level Up in 2026? Call (phone number removed) today to secure your interview