We are currently working with a well-established and growing organisation in Middlesbrough to recruit an experienced Office Manager. This is a fantastic opportunity to step into a key leadership role within a business that is continuing to scale and invest in its people, systems, and customer experience. In this role you will take ownership of the Customer Experience and Internal Sales functions, leading a small team and ensuring high standards of service delivery, performance, and operational efficiency. Youll play a pivotal role in shaping team culture, improving processes, and supporting wider business objectives. Key Responsibilities: Lead, coach, and develop Customer Experience and Internal Sales teams Monitor and drive performance through KPIs and continuous improvement Oversee recruitment, onboarding, and team development Support HR processes in collaboration with external partners Improve internal processes and overall team efficiency Produce reports and provide updates to senior leadership Maintain SOPs and ensure consistent ways of working Build strong relationships with customers, suppliers, and internal stakeholders What Were Looking For: Proven experience in an Office Manager or similar leadership role Strong people management and team development skills Confident communicator with excellent stakeholder management ability Commercially aware with a proactive, solutions-focused mindset Highly organised and comfortable working in a fast-paced environment Passionate about delivering excellent customer service Benefits: Hybrid working (3 days in office, 2 from home) Private healthcare (after qualifying period) 25 days holiday bank holidays (with flexibility) Birthday off Electric car scheme Employee perks and discount platform Enhanced family leave policies Ongoing training and development opportunities Regular team and company events If youre an experienced Office Manager looking for your next challenge in a growing business where you can genuinely make an impact, we would love to speak with you. Apply now or get in touch for more information.