Member Experience Manager
£35,000 + Benefits
London | Full-time | Permanent
Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything.
As Member Experience Manager, you’ll lead a front of house team to deliver a seamless, high-quality experience for members and guests. You’ll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection.
What You’ll Be Doing:
* Leading and developing a high-performing team to deliver outstanding service
* Managing day to day operations across reception, meeting rooms and shared spaces
* Acting as the go-to person in the absence of the General Manager
* Overseeing stock, amenities and supplier coordination
* Supporting recruitment, onboarding and team development
* Handling member feedback and ensuring swift, thoughtful resolutions
Why This Role?
This is an ideal next step for someone looking to transition from a fast-paced, customer-facing industry such as hospitality or retail into a more structured, office-based environment. You’ll enjoy:
* Monday – Friday with regular working hours
* A beautifully designed workspace with wellness-focused perks
* A collaborative, people-first culture that values creativity and initiative
* Opportunities for growth and development in a forward-thinking organisation
What We’re Looking For:
* Proven experience managing or supervising a team
* A background in hospitality, retail, coworking or any customer-centric environment
* Strong communication and organisational skills
* A proactive, solutions-focused mindset
* A genuine passion for delivering exceptional service