Job Description
We are looking for a Pensions Team Lead to join our client team. This is a great opportunity for someone with strong pensions experience looking to progress further in their career.
The Pensions Team Lead will be working within a friendly environment and provided with full support and encouragement to achieve your career goals.
The post holder will need to know who key personnel are (both external and internal) and understand the organisations' aims and objectives. You will be positive, professional and experienced.
The Pensions Team Lead must be able to work on their own initiative to produce quality work on a timely basis. In addition, this candidate should help to build an improved service by contributing their time and expertise to the team.
The Pensions Team Lead will be dealing with the administration of the pension schemes along with delegating work to your other administrators.
The Pensions Team Lead will be responsible for managing and processing all aspects of the pension and deal directly with clients and advisers.
Key responsibilities
·Receiving instructions and ensuring that any task activity is accurately completed
·Building and maintaining good relationships with clients, advisers and business partners
·Informing clients and financial intermediaries of specific matters or issues affecting their schemes, especially actual or potential problems
·Ensuring that client deadlines, all internally agreed key performance indicators, service standards and regulatory reporting requirements are met
·Proactively identifies risk within the department and escalates concerns to Operations Manager
·Plan resources and manage timescales for ad hoc projects as well as the day to day running of the New Business Team
·Motivate the team, create enthusiasm, be positive and approachable to all levels of staff
·Identify improvements to internal processes/procedures and implement changes and improvements to these
Skills and experience
·At least 2 years of pensions experience
·At least 6 months management or team lead experience
·Strong Administrative skills
·Ability to identify and process data
·Customer-focused
·Drive to continually improve your knowledge and skillset
·Support all administrators on your team
·Has a can do/positive attitude
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