Marine Project Manager - Warranty, Southampton
Join to apply for the Marine Project Manager - Warranty, Southampton role at Princess Motor Yacht Sales
Marine Project Manager - Warranty, Southampton
Join to apply for the Marine Project Manager - Warranty, Southampton role at Princess Motor Yacht Sales
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Due to continued expansion, we are now hunting for an individual to join our team as a front-line contact for all customers or skippers who have boats berthed outside of our aftersales locations. This exciting role will involve the following;
* To arrange for warranty repairs to be completed in an efficient, timely manner with the use of our own technicians as well as subcontractors
* To own the problems the customer may have from start to finish
* To ensure warranty claims are submitted with the correct information first time and the claims are followed up daily on the manufacturers systems
* To ensure the customers are kept up to date while warranty repairs are being planned and being completed
* To arrange travel for our technicians to the location of the boat
* To have separate list of repairs for each boat which are on a central file and can be reviewed by anyone at any time.
* To ensure our technicians and sub-contractors complete a report for every job we carry out
* To handle complaints in a positive, calm manner and escalate to Group Aftersales Director if it cannot be resolved by yourself
* Any technical issues which cannot be resolved by the technicians or subcontractor she be raised with the Group Technical Manager
* To ensure the Group Aftersales Administrator has all the information required to be able to invoice and chase outstanding debt in a timely manner.
* Must have marine experience
* Customer service and project management experience
* Must be available to commute daily to our Southampton office
If this opportunity is of interest, please send a copy your CV to simon.birchall@princess.co.uk or visit our website www.princess.co.uk
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Maritime Transportation
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