Shop Assistant / Cashier - Newcastle & Surrounding Areas
Listing reference: click_020069
Listing status: Under Review
Apply by: 20 May 2025
Position summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Contract: Permanent
EE position: Yes
About our company
Clicks Group
Introduction
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job Objectives:
* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
Skills:
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations
* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
Experience:
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
* Desirable: Maths 50% and English 50% at Grade 12 level
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