Description
Claims Co-ordinator Stoke / Hybrid
You will be working to help support our major clients
Supportive and friendly environment good career prospects
Administrative position supporting Loss Adjusters with administration tasks
#INDUKI
What will your day look like:
* Delivering excellent customer service to our customers and Clients.
* Undertake your daily tasks within agreed SLA’s.
* Chase suppliers both internal and external to ensure a smooth and efficient claim journey.
* Proofreading completed work and correcting spelling, punctuation, and grammatical errors.
* Understand the Data Protection procedures.
* Understand company systems and procedures.
* To demonstrate flexibility depending on customer demands.
* To recognize where there are inconsistencies during the process and escalate to Line Manager.
Knowledge and Abilities:
This position would suit someone with Excellent Communication and Organizational skills
* Excellent organizational skills.
* Attention to detail with an ability to spot grammar, spelling and punctuation error.
* Computer literacy together with the ability to organize your own workload is essential.
* Confidentiality is essential.
* Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand.
* To work actively as part of a team and contribute towards delivering team performance.
* To be proactive in identifying problems and escalate to Team Leader.
* Flexible and committed to a career.
* Ability to work in a fast paced and changing environment with the ability to embrace change positively.
* Flexibility around extended hours at busy periods
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.