Job Description
What we do
Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.
We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.
Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.
Our B2B business works with publishers and brands to support growth across markets. We run Codapay for local payment acceptance and Custom Commerce for direct-to-consumer webstores. We manage catalogue, prepaid and distribution services that extend reach globally, and we operate Giftcloud’s rewards and incentives capabilities. We take on the operational complexity around payments, tax and compliance so partners can scale with clarity and focus.
On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, mobiletopup.co.uk and other local sites that give customers secure and easy access to digital credit, game vouchers, gift cards and prepaid products.
Our people are at the heart of what we do. Coda’s culture is centered on respect, clarity, ownership, and collaboration. We work hard and play hard together.
If you’re looking for growth and impact in a fast-paced global team, Coda is the place for you.
The Role
Giftcloud is looking for an Account Manager to join our growing team. As an Account Manager you will be primarily responsible for managing mid and top tier clients on a day-to-day basis. The role will include managing and executing client campaigns, liaising with clients on campaign performance and identifying opportunities to increase revenue through upsell.
Key Responsibilities
Account Management
* Manage and nurture strong trust-based relationships with mid and large tier brands, affiliates networks and agencies, serving as the main point of contact for your clients and conducting regular reviews and check-ins.
* Help clients plan, launch and optimise campaigns, providing guidance on best practices, industry trends. Collaborate with internal teams to deliver seamless execution to ensure deadlines and quality standards are met.
* Identify opportunities to introduce new products and features to your clients. Drive revenue growth through consultative selling and strategic planning.
* Represent the client’s voice internally to help shape product development and service enhancements. Ensure feedback is captured and acted upon.
* Anticipate client needs and proactively propose solutions to address them. Coordinate with support or technical teams when needed.
* Drive new client onboarding. Ensure new campaigns are set up in a timely manner and also to maximise profitability.
* Anticipate client needs and proactively propose solutions to address them. Coordinate with support or technical teams when needed.
* Drive new client onboarding. Ensure new campaigns are set up in a timely manner and also to maximise profitability.
Reporting
* Track and report on campaign performance against KPIs. Identify areas for improvement and growth opportunities. Present data-driven insights and recommendations.
* Deliver regular reports and updates on growth and effectiveness of campaign management.
* Utilise Google analytics, internal data and market insight to deliver regular business reviews for your clients, preparing insights from data to drive future performance/revenue
* Identify and report on weekly and monthly fluctuations, for regular business updates.
* Report and analyse industry trends and report to clients.
Other
* Working with the Operations team track and resolve delivery of campaigns in a professional and timely manner.
* Act as a role model for the junior members of the team, assisting with training and deputising for Senior Account Managers when required.
* Plan, attend and manage external event attendance
What you have
* A proven track record of growing client accounts
* Excellent verbal and written communication skills
* Highly organised with exceptional attention to detail
* Ability to manipulate large amounts of raw data and draw meaningful conclusions
* Ability to work on multi-faceted client programs and deal with tight deadlines at a fast pace
* Confident and enthusiastic with strong interpersonal skills in a client facing situation
* Determined, with an ability to overcome any obstacles presented in a start-up business
* Ability to remain calm under pressure and work to deadlines in a fast paced environment
* Proficient user of MS Office and/or G Suite
Essential
* Have the right to live and work in the UK
Benefits
* Competitive salary and benefits package
* Workplace pension
* Opportunities for professional growth and career advancement
* A vibrant, inclusive, and collaborative work environment
* Regular team events and social activities
* Flexible working arrangements, including remote work options