JOB DESCRIPTION
Location: HelloFresh Hub based in Coventry
About The Team:
The Home Delivery Network (HFDN) Delivery Coordinator plays a pivotal role in ensuring the seamless execution of day-to-day home delivery operations via multiple Delivery Service Partners (DSPs). This role requires overseeing a number of variables, ensuring route coverage and maintaining service quality aligned with our promise to customers. The HFDN Delivery Coordinator leverages multiple systems, including live tracking, EPOD (Electronic Proof of Delivery) monitoring for multiple sites within the HFDN network. The role will foster strong relationships with DSPs, internal logistics teams, and key stakeholders across the business, keeping our customers at the heart of everything we do.The HFDN Delivery Coordinator will exemplify a hands-on, problem-solving mindset, a commitment to learning, and an egoless, collaborative approach while relentlessly prioritising for long-term success.
What You Will Be Doing:
1. Oversee daily delivery operations, across multiple sites ensuring all routes are covered efficiently by DSPs
2. Monitor live delivery systems and address any operational challenges in real-time with the relevant DSP
3. Review EPOD images and performance data to ensure service quality aligns with customer expectations
4. Escalate unresolved or critical issues to appropriate DSPs or internal management
5. Raise issue tickets to the internal logistics team where issues arise
6. Be able to interpret delivery data and inform the relevant stakeholders
7. Maintain and update relevant operational data sheets
8. Build and nurture strong relationships with DSPs, ensuring seamless collaboration and operational alignment
9. Act as a point of contact for DSPs, promptly addressing concerns or providing guidance
10. Proactively identify and resolve customer-impacting issues to uphold HelloFresh’s service promise
Who You Are:
11. Experience in home delivery operations or a similar logistics role
12. Demonstrated ability to multi-task various operational tasks
13. Exceptional organisational and time management skills
14. Familiarity in excel, google sheets etc
15. Strong problem solving skills
16. Understanding of delivery network operations and associated challenges
What you will get in return:
17. 70% off HelloFresh or Green Chef boxes
18. Company pension scheme
19. Gym membership
20. Bupa private medical insurance (including dental & family cover options)
21. Mental health first aiders and an employee assistance programme
22. Dog friendly office! (London site only)
23. Nursery support scheme
24. Cycle to work scheme
25. Group Life Assurance
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.