US House of Representatives/Congresswoman Shontel M. Brown
Recruitment began on April 29, 2025
and the job listing Expires on October 29, 2025
The Staff Assistant is expected to manage the front desk during office hours, support the district office staff with administrative office needs, and assist all staff with work as assigned. Staff Assistants often provide the first impression of the office to constituents, guests, and others. The experiences gained in the Staff Assistant role provide a solid foundation to advance into positions of increasing responsibility. The Staff Assistant reports to the Administrative Director.
Job Duties:
* Provides a welcoming environment and positive first impression of the office to constituents, visitors, and others
* Compile and manage the Member’s materials for District and/or Ohio activities, working collaboratively with the Scheduler, Administrative Director, and other team members to ensure documents are completed efficiently and free of error in a timely fashion
* Handles incoming calls with poise, professionalism, and promptness
* Captures input from constituents on policy matters for consideration and response
* Supervise and provide expectations and feedback for office interns
* Works closely with the Congresswoman’s Administrative Director to ensure appointments are on time as needed
* Ensures constituent casework messages are forwarded to the appropriate district staff in an efficient and effective manner
* Complete resolutions and coordinate delivery based on individual needs
* Manage incoming and outgoing mail
* Projects a positive image of the Congressional office to employees and all stakeholders
* Supervise interns in the district office and ensure a meaningful educational experience for them
* Ensure smooth operations in the district offices as determined by the Deputy Chief of Staff and Administrative Director
* Engage in conduct and activities that reinforce the positive impact of the Congressional office on the community and among its stakeholders
* Send all invitations, meeting requests, etc., to the Scheduler
* Perform other duties as may be needed or assigned
Requirements:
* Effective communication skills for verbal and written correspondence
* Effective teamwork skills and the ability to support the needs of multiple team members
* Professional demeanor and an upbeat disposition while interacting with visitors, staff, and stakeholders in a fast-paced, highly dynamic environment
* Time management skills, including the ability to prioritize and track work status
* Experience using Microsoft Office 365
* Willingness to learn
Preferences:
* Strong preference for prior office assistance experience and knowledge of Congressional operations
* A demonstrated interest in public service
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