Job Introduction
We are recruiting for a Service Advisor to join our VW Dealership in Stratford-upon-Avon. The working hours are Monday to Friday, 08:00 - 18:00, with Saturdays on a rota basis.
We offer an excellent basic salary plus benefits, with a bonus OTE of £37,000.
You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will manage the department's workflow, exceed targets, and upsell our full range of services.
Role And Responsibilities
* Book customer vehicles for maintenance and repairs, liaising with the workshop to schedule workload.
* Greet customers on arrival and provide seamless service from drop-off to vehicle handover.
* Update customers on vehicle progress, authorize additional work, and make follow-up calls.
* Coordinate with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.
About You
* Passionate about delivering excellent customer service and building rapport with customers.
* Well-presented with a positive attitude and desire to succeed.
* Experience in a customer service role, with a focus on achieving targets related to customer satisfaction and sales.
* Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
* Motor trade, automotive, or car dealership experience is preferred but not required, as full training will be provided.
What We Offer
* 25 days holiday plus bank holidays
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
* Long service and loyalty incentives
* Staff referral scheme
* In-house, manufacturer & professional qualifications
* Free / On-site Parking
* Company Events
Why Listers?
Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer a rewarding career in the motor trade. Join our Talent Bank for similar opportunities.
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