Location: Dorchester Office
Hours: 14 hours per week (Monday 9:00am – 5:00pm and Tuesday 9:00am – 5:00pm).
Benefits: 83 hours annual leave (FTE: 32 days, including bank holidays) and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
* Dealing with customer enquiries including repairs, antisocial behaviour, estate management, complaints and allocations via telephone, email, social media and our customer portal.
* Liaising with colleagues across the business in resolving customer queries.
* Liaising with external contractors in the delivery of our repairs service.
* Using IT systems in recording and logging all contact with customers and reviewing and analysing information.
About you
* You will have experience of working in a busy, customer-facing environment.
* You will be able to provide excellent service to customers in stressful situations and in situations where you might not be able to facilitate their request.
* You will be empathetic, as well as being able to offer solutions to problems.
* You will have excellent IT skills, with the ability to use specialist software.
Annual Leave: Starting at 32 days (pro rata for part time), including bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
A personal note from Adam Wheelhouse, your hiring manager:
“We are a dynamic and exciting team, who always strive to provide excellent service to our residents. We continue to evolve and change the way in which we deliver our services to our customers and we continue to receive high levels of positive feedback. We are excited for the new person to take on this role, to continue to improve our delivery and services.”
We will be conducting interviews as recruitment progresses and may close the vacancy early. We recommend applying early.
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