Main purpose of the role:
To learn and develop business-related competencies through supported practical experience in the workplace.
To provide effective business support across all Severn Arts activities, combined with college-led learning, to become an effective Business Administrator.
About the role:
* Hours: 37 hours per week, including 1 day at college or self-study
* Salary: £8.50 per hour
* Reporting to: Office Manager
* Location: Severn Arts offices, Worcester
* To provide excellent customer service, ensuring that this remains a high priority at all times
* To act as point of contact for telephone and email enquiries, ensuring they are resolved or redirected as appropriate
* To input and process data accurately using Office 365 and other relevant software and systems, particularly maintaining the Severn Arts Customer Relationship Management (CRM) system with accurate, timely notes and updates
* To process requests from schools, staff, parents, and students regarding music teaching, timetable changes, and instrument provision
* To answer and handle queries and requests both internally and externally, via in person, phone, and email
* To assist in monitoring Severn Arts’ generic email accounts, responding or redirecting as needed
* Other general duties and responsibilities
Person specification:
* At least 4 GCSEs at grade 4 or above, including English and Maths, or expected to achieve these
* Ability to contribute to and work effectively as part of a team
* Ability to engage with guidance and feedback
* Willingness to learn and develop new skills in the workplace
* Interest in business administration
* Ability to work accurately with attention to detail
* Ability to show initiative and a proactive approach
* Commitment to providing the best customer experience
For more information, please download the job description below:
Please visit the Gov.uk website to apply. The deadline for applications is Friday 30 May.
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