· Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the resort by greeting them at all touch points of the guest journey.
Has an interest in Golf.
· Duties will be varied with roles including buggy operations, moving stock, tidying up, assistance in the pro shop and eventually helping run our Par 3 Challenge.
Completed mandatory and operational training in a timely manner.
· Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
· Cleaning and maintain the storage areas and golf cart fleet at all times, including preparation of the Macdonald brand standard SOP.
· Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests.
· Assist golfers after their round as needed and checking in the golf carts.
· Be knowledgeable and promote events at the Club, course conditions, events in progress, and any information that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities.
· Maintain club storage areas and buggy yard in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
· Maintain the practice areas so they are set-up and continually in a sound condition and in order for daily usage.
· Maintain area outside pro shop, parking lot, including litter collection, etc. so that it is uncongested, neat and free of debris at all times.
· Notify supervisor or management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
· Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.
· Because of the fluctuating demands of the companies operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
· Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
· Demonstrate good teamwork.
· Communicate effectively with proper grammar.
· Work well under pressure, coordinating multiple tasks at any given time
· Focus attention on detail.
· Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
· Attend daily line-up and participate as requested.
· Wear a clean and neat uniform that follows Macdonald Hotels and your property uniform standards daily.
· Customer service experience. Basic Golf Knowledge and Etiquette Required.
· You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
· You always perform at the highest level of ethical work standards.
· You are comfortable working in both indoor and outdoor environments.
Job Type: Part-time
Pay: £7.55-£12.21 per hour
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
* Referral programme
* Store discount
Ability to commute/relocate:
* Whitchurch SY13 4HA: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer Service: 1 year (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person