Technology Support Lead
JPMorgan Chase & Co. London, United Kingdom
Job Description
Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment.
As an Technology Support Lead at JPMorgan Chase within our Technology Operations team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.
While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.
Job Responsibilities
* Executes comprehensive IT infrastructure management, design, deployment, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down complex technical problems
* Manages secure and high-quality enterprise systems including MacBook fleet lifecycle, mobile device management, and cloud security platforms
* Produces architecture and design artifacts for complex IT environments while being accountable for ensuring security and compliance constraints are met by technology implementations
* Gathers, analyzes, synthesizes, and develops insights in service of continuous improvement of IT operations and user experience
* Proactively identifies hidden problems and patterns in system performance and security metrics, using these insights to drive improvements to operational efficiency and infrastructure architecture
* Leads and mentors IT support team members, fostering professional development and technical expertise growth
* Manages vendor relationships and evaluates emerging technologies to enhance organizational capabilities
* Contributes to IT communities of practice and technology forums that explore new and emerging enterprise solutions
* Adds to team culture of diversity, equity, inclusion, and respect
Required Qualifications, Capabilities, and Skills
* Formal training or certification on IT management concepts and 7+ years of proficient applied experience in enterprise technology leadership
* Recent, hands-on experience managing Jamf Pro MDM platform for macOS device management and deployment
* Extensive practical experience with Netskope cloud security platform for data loss prevention, secure web gateway, and cloud access security broker (CASB) functions
* Experience managing Microsoft Entra ID (Azure Active Directory) for identity and access management, single sign-on, and conditional access policies
* Hands-on experience deploying and supporting enterprise productivity tools including Google Workspace, collaboration platforms, and business applications
* Overall knowledge of IT Service Management frameworks and operational best practices
* Solid understanding of security methodologies such as zero-trust architecture, endpoint protection, and compliance frameworks
* Experience in developing, implementing, and maintaining IT policies in a large corporate environment with multiple technology platforms and security requirements
* Strong leadership capabilities with 3+ years of experience managing technical teams, including staff development, performance coaching, and succession planning
* Proven track record in stakeholder management with ability to communicate technical concepts to business leaders, compliance teams, and drive consensus on technology decisions that meet both operational and regulatory requirements
* Experience developing and executing strategic technology roadmaps with demonstrated ability to track project milestones, resource utilization, and delivery timelines
Preferred Qualifications, Capabilities, and Skills
* Apple Certified Support Professional (ACSP) or Jamf Certified Administrator (JCA) certifications are a plus
* Experience with scripting and automation using PowerShell, Bash, or Python for system administration tasks
* Knowledge of ITIL framework and IT service management platforms such as ServiceNow
* Experience working in regulated industries such as financial services, healthcare, or similar compliance-heavy environments
* Understanding of cloud infrastructure platforms (AWS, Azure, GCP) and hybrid cloud architectures
* Knowledge of endpoint detection and response (EDR) solutions and advanced threat protection platforms
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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
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