Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Job Description
A job, a career or a calling - whatever brings you here, we have something for you!
As our next Multi Skilled Team Member, you…
Are extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
1. Be responsible for the reception desk and processing check in/out.
2. Provide a friendly and personalised welcome for our guests
3. Convey the image of the brand and the hotel
4. You will have the ability to multi-task and have a proactive personality in this busy hands on role
5. Provide guests with a single point of contact throughout their stay
6. Be ready to assist at any stage of the guests stay, from welcome to farewell
7. Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
8. Promoting company’s ALL loyalty programme
9. Prepare all the documents required for the day
10. Ensure food safety and hygiene standards are maintained.
11. Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current visa.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Ready to discover more? Get in touch with us. We would love to hear from you.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Work Experience
What we are looking for:
12. A self-starter with the ability to work unsupervised
13. Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
14. A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
15. Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance
Benefits
As part of our team you can have:
16. Free night stays in our UK hotels
17. Discounted hotel rates all over the world in Accor Hotels
18. Continuously learn and develop yourself with our Accor Academy
19. Support your wellbeing in your professional and personal lives
20. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
21. Participate actively in initiatives to build a more inclusive and sustainable world
22. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Qualifications
23. Previous experience in similar role is preferable.
24. Friendly, approachable with excellent customer service skills.
25. Flexibility in working hours essential
26. Basic IT skills
27. Excellent time management and organizational abilities
28. Demonstrated problem-solving skills and attention to detail
29. Proficiency in basic computer applications, including Microsoft Office Suite
30. Ability to work effectively in a team environment
31. Flexibility to handle various tasks and adapt to changing priorities
32. Full training provided