Help Desk Support Analyst
Warrington (Monday–Friday, 8:00am–4:30pm)
£18 per hour
3-Month Contract (Potential Extension/Permanent Opportunity)
Overview
We’re recruiting for a Help Desk Support Analyst to join a busy on-site team in Warrington. This is an excellent opportunity for someone early in their IT career looking to gain hands-on experience in a supportive environment, with full training provided.
Key Responsibilities
* Provide first-line technical support to users (hardware/software issues)
* Respond to queries via phone, in person, or remote support
* Troubleshoot and resolve basic IT issues efficiently
* Install software and assist with remote hardware diagnostics
* Log and track incidents, resolutions, and system activity
* Escalate more complex issues where necessary
What We’re Looking For
Essential:
* Strong communication skills and confidence on the phone
* Basic IT knowledge (hardware, software, operating systems)
* Good problem-solving ability and attention to detail
* Ability to work independently and manage workload
Desirable:
* Previous help desk or customer support experience (1–2 years ideal)
* Facilities Management (FM) background is advantageous
* IT-related qualification or training
What’s on Offer
* Full training and development support
* Opportunity to gain valuable IT support experience
* Potential for contract extension or permanent role
* On-site parking + shuttle access from nearby station