Returns Administrator
Location: Stoke-On-Trent
Hours: Monday to Friday 9:00am-5:30pm (40 Hours per week)
Salary: £26,000 Per annum
Duration: Permanent
The role:
We are working on behalf of a well-established client who is looking for someone to work closely with a variety of customer and platforms to provide consistent quality support to the Sales, Purchasing and Logistics teams to ensure high levels of efficiency, accuracy and service to maintain business productivity and reputation.
Main duties:
1. Process UK and international returns accurately and within SLA timelines
2. Coordinate with the Returns team to ensure timely processing of returned items
3. Support the credit issuance process
4. Provide prompt and effective customer service and issue resolution
5. Prepare and manage commercial documentation: POs, Sales Orders, Invoices, Credit Notes, Staff Sales, and Proof of Purchase
6. Handle import/export paperwork, including courier bookings, Commercial Invoices, and FCCs
7. Serve as the main contact for carrier and courier-related queries
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