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Business support administrator - surrey

Guildford
Permanent
Business support administrator
Posted: 18h ago
Offer description

Our Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services. The Business Support Administrator will support the effective filtering and directing of telephone calls and correspondence for Surrey Children’s Community Services and where required, with partner organisations. This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities. This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team. Base The Single Point of Access function supports our Surrey-wide service, and you will be based at one of our Office Hubs across Surrey with the opportunity for hybrid working. HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements Package Description As a Business Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services, with access to: Pro rata salary starting from £23,875 with access to our group pension Full time and part time roles available Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year Main Responsibilities Screen and direct incoming referrals to appropriate professionals or services per guidelines. Prioritise and escalate urgent referrals; follow up for missing information to ensure quality. Accurately record referrals and maintain confidentiality using standard systems and procedures. Offer signposting to HCRG services and external organisations. Schedule, manage, and reschedule clinical appointments; send related communications. Maintain clinical systems, databases, templates, and stock inventory. Support written correspondence, meeting coordination, and minute-taking. Provide flexible cover for business support colleagues as needed. Assist with safeguarding processes, including coordinating strategy meetings and managing documentation related to domestic violence, child protection, and multi-agency risk assessments. Perform other duties as assigned by the line manager. The Ideal Candidate Essential: Good general education to at least GCSE level or equivalent, including Maths and English Work Experience Administrative experience in a busy, customer facing environment Knowledge and Skills Excellent customer services skills Accurate and efficient keyboard skills High levels of computer literacy – to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel. Ability to work as part of a team Effective interpersonal and communication skills, both verbal and written Good telephone manner Polite and helpful customer service skills Ability to work with discretion, sensitivity and maintain confidentiality Good planning and organisational skills and ability to meet deadlines Ability to prioritise and manage workload in busy environment Desirable: Previous health or social care experience Minute taking Understanding of medical terminology Knowledge of clinical systems or databases About The Company We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

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