Role Overview
We are looking for a Service & Repairs Manager to join our Central Operations Team. This is a Support Centre based role (with travel as required) where principally you will be managing quotes and project work with contractors for our 800+ stores. In addition, you will manage and oversee a small team of Maintenance Coordinators.
Reporting to the Head of Store Support, you will operate cross‑functionally within a fast‑paced “B&M Speed” environment to ensure a timely and efficient building and repairs function.
We are looking for someone with Head Office and field experience who has managed a multi‑site (retail/Leisure/Hospitality background is ideal).
Key Accountabilities
* Supporting and working closely with the Building and Repairs Manager within the department on a daily basis.
* Requesting, receiving, assessing, and agreeing quotes from approved contractors across a multitude of retail projects.
* Conduct site visits and inspections and deal with urgent issues alongside the relevant contractors to ensure agreed timescales and standards are adhered to.
* Control cost and budgets – ensure authorisation and approval, always looking for efficiencies in relation to cost control.
* Advise and support Maintenance Coordinators on repair and maintenance queries and challenges as they arise, to find a solution.
* Ensure the business always stays 100% legal and compliant within our stores.
* Report regularly on maintenance KPIs and budget variance to Head of Store Support.
* Fast thinking, problem solving to ensure we always keep our stores trading.
* Take full ownership of department projects, ensuring they are completed within the correct timescales and within the agreed budget.
Required Experience and Skills
* Previous experience of centrally managing buildings, repairs, and multi‑site for a large retail/hospitality/leisure business.
* Experience briefing, reviewing, and agreeing quotes from a broad range of contractors.
* Strong negotiation, communication, interpersonal and influencing skills and a real problem solver.
* Ability to build and maintain effective and productive relationships with key stakeholders in the business and externally.
* Strong numerical and analytical skills, methodical with numbers.
* Adaptable and flexible to departmental priorities and projects.
* Proficient in the use of Microsoft Office, Excel and PowerPoint with real attention to detail.
* Fast thinking, problem solving to ensure we always keep our stores trading.
* Completed or working towards a relevant qualification. NEBOSH experience desired but not essential.
* Ability to present project costs within a data format that is easily understandable.
* Ability to present any future project in PowerPoint, with overall costing, benefits and payback period.
Benefits
We also offer a range of great benefits, including discounts in our stores, free parking for all colleagues in the Support Centre, and a colleague portal offering additional discounts for retailers and hospitality.
For full details of benefits, visit https://careers.bmstores.co.uk/our-bm-benefits/.
Equal Opportunity
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
#J-18808-Ljbffr