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About Us
ICL Digital is a dynamic digital agency based in Richmond upon Thames. We craft high-performing websites and custom CRM platforms, and support our clients with technical hosting, cybersecurity, and data-led marketing strategies. From SEO and PPC to social media campaigns, we serve a diverse global portfolio of B2B and B2C brands, helping them create lasting digital impact.
The Role
We're seeking a driven and experienced Web Operations Manager to lead our growing Web Division. Acting as the right hand to our CTO, you'll play a pivotal role in optimising delivery, streamlining processes, and ensuring smooth day-to-day execution across all web-related functions.
What You'll Be Doing
* Oversee web operations-projects, resourcing, budgets, and timelines.
* Work in close partnership with the CTO to deliver strategic and scalable outcomes.
* Evolve and implement internal processes based on our "Magic Process" delivery model.
* Lead and mentor a cross-functional team of developers, designers, marketers, and support staff.
* Drive high-quality output, monitor KPIs, and continually refine efficiency.
* Foster a proactive, collaborative, and performance-led team culture.
* Support commercial growth through operational insights and upsell opportunities.
What You Bring
* Solid experience in digital delivery or operational leadership, ideally in an agency or tech setup.
* Strong understanding of web technologies and tools (e.g., WordPress, Laravel).
* Confident team leadership and stakeholder management capabilities.
* Ability to thrive in a dynamic, client-centric environment.
* A commercial mindset with a focus on results and impact.
What We Offer
* Competitive salary based on your experience.
* Hybrid working model: two in-office days per week (Richmond) and flexible remote options.
o Must be within one hour of Richmond upon Thames.
* A flat-structured, collaborative working culture.
* Regular exposure to senior leadership and strategic discussions.
* Ongoing career development and room to grow.
* 5-7+ years in a senior operations, delivery, or project leadership role-digital agency experience is a plus but not essential for the right fit
* Track record of leading multidisciplinary teams and delivering complex web projects on time and within scope
* Comfortable managing distributed or hybrid teams across multiple locations
* Strong team leadership with a collaborative and empowering management style
* Excellent communication skills with the ability to manage stakeholders and build strong client relationships
* Adept at simplifying technical concepts for non-technical audiences
* Experienced in building and refining scalable systems, workflows, and internal processes
* Analytical mindset with a proactive, solutions-driven approach to challenges
* Confident using KPIs and data insights to improve team performance and drive operational efficiency
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