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ROLE: Commercial Manager
HOURS: 40 hrs a week
LOCATION: London
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Commercial Manager who will act as the commercial authority for a Hard FM contract, ensuring robust pricing, cost validation, contract compliance and timely commercial delivery in line with contractual obligations and client SLAs. The postholder will operate as the single point of contact for commercial and finance matters on the account, providing contractual advice to operational teams and leading commercial engagement with the client.
Role Responsibilities:
1. Provide commercial and contractual advisory support to the account team, ensuring full understanding and compliance with contract terms, deliverables, and key SLAs.
2. Maintain and govern the contract pricing model, ensuring it remains fully up to date and reflects all agreed variations and commercial changes.
3. Act as gatekeeper for all contract variations, ensuring Early Warning Notices (EWNs), variation submissions, approvals and client sign‑off are progressed and tracked in a timely manner.
4. Ensure all additional works and project-related queries are clearly defined, commercially assessed, and formally agreed with the client prior to execution.
5. Provide advice and guidance on contractual matters, risk exposure and commercial implications to operational and leadership teams.
6. Validate subcontractor quotations, project costs and contract PPM pricing to ensure value for money and contractual compliance.
7. Review and challenge costs where required, driving internal performance and cost control disciplines.
8. Support subcontractor performance management from a commercial perspective, including cost, value delivery and compliance with agreed rates and scopes.
9. Oversee the preparation and submission of monthly fixed and variable applications for payment, ensuring accuracy and submission within contractual timelines and client SLAs.
10. Liaise with client stakeholders to secure approvals, resolve commercial queries and maximise invoicing, cash collection and accrued income recovery.
11. Respond to client commercial and financial queries in a timely, professional and solution‑focused manner.
12. Support the Operations team and Finance teams in the management of Work in Progress (WIP), accrued income and debt.
13. Review and agree WIP positions with operational teams prior to billing, ensuring accuracy and auditability.
14. Prepare commercial packs and documentation for commercial review meetings and Period Review Meetings, ensuring actions are tracked and closed.
15. Drive process improvements across internal commercial and operational functions to strengthen supporting evidence for client applications and audits.
16. Ensure account teams are fully aware of contractual obligations and that these are consistently met in delivery.
17. Lead commercial meetings with the client, representing the organisation professionally and confidently.
18. Line manages a team of four Assistants, setting clear objectives and supporting their professional development.
Required Qualifications:
Essential
19. Proven experience as a Commercial Manager within Hard FM, infrastructure or regulated environments.
20. Strong understanding of contract pricing, variations, EWNs and applications for payment.
21. Demonstrable experience pricing project works and validating subcontractor costs.
22. Sound commercial acumen with the ability to interpret and apply complex contractual terms.
23. Experience managing WIP, accrued income, debt and invoicing processes.
24. Ability to work to defined client SLAs and drive internal performance to meet them.
25. Strong stakeholder management skills, including direct client engagement.
Desirable
26. Experience working on public‑sector infrastructure contracts.
27. Knowledge of NEC or similar contractual frameworks.
28. Degree or professional qualification in Quantity Surveying, Commercial Management, or a related discipline.
Personal Attributes
29. Highly organised with strong attention to detail.
30. Confident, commercially astute and solutions‑focused.
31. Comfortable challenging costs and performance constructively.
32. Able to operate with authority while maintaining collaborative relationships.
33. Resilient and able to manage multiple priorities in a regulated environment.
What's in it for you?
34. Access to Mitie's professional development pathways and learning resources.
35. Health & wellbeing support including virtual GP, employee assistance programmes and occupational health services.
36. Access to MiDeals for high street discounts and cashback.
37. Financial wellbeing support including enhanced pension contributions and Mitie's range of savings and share schemes.
#FMH
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at .