Apatchy London has a new vacancy for an Operations Assistant to join its busy and successful retail e-commerce business. You will contribute to the overall running of the operations side of the business and enhance the customer's experience. You will offer administrative and operational support to the Customer Service Manager.
You will be working within a team playing a crucial role of looking after the day to day running of Apatchy London operations whilst ensuring execution of the best-in-class consumer experience for our customers.
RESPONSIBILITIES
Customer Service and Operational Support
* Processing and packing online orders across multiple e-commerce platforms
* Dispatching orders
* Act as a point of contact for online and telephone orders
* Answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner.
* Stock management
PERSON SPECIFICATION
* Commercial awareness, numerate and analytical.
* Strong communication skills, both written and verbally with a polite and confident telephone manner.
* Highly organised and able to manage multiple projects.
* Ability to show initiative and enthusiasm for driving the online business by ensuring repeat customer purchases through excellent customer service.
* Ability to establish and maintain strong relationships with internal teams and third parties.
* Experience in managing multiple projects and ability to prioritise in the interest of the business.
* Proficient in Microsoft Office and intermediate knowledge of Microsoft Excel.
Job Type: Full-time
Pay: £26,000.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
* Store discount
Ability to commute/relocate:
* Braintree CM7 2YN: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person