My client is a well-established, award-winning IT & VoIP Telecoms Solutions provider with regional offices located across the South, East Anglia, Midlands and London. The Business has grown considerably over the past few years and they are deliver an outstanding service to a growing number of clients. With continuing growth, we are now looking for an experienced and highly motivated IT Support Technician to support the existing team
The main responsibility of the role is to deliver exceptional IT support by visiting and supporting their customers in the London and surrounding area. This role is highly customer-centric, and you will be the point of contact for customer escalations, addressing more complex issues and ensuring service delivery is in line with contractual requirements.
This is a hands-on role, when busy you will need to engage on customer visits.
You will need to be self-motivated arriving at customers early morning and ensuring the expected workload is completed. Some days will be long and there must be a willingness to work towards supporting our customers. In addition, a professional and can-do attitude is paramount to this role.
Based in our office in London or north of London, the role involves working in and around London as required by the Business; therefore, a full clean driving licence is essential. There are also customers located outside of London that will require attendance, these can stretch from Dover to Plymouth and other distant locations. A can do positive attitude is required to accommodate these visits.
The Person:
This is a customer-facing role, so excellent communication skills, empathy and the ability to find solutions to challenging problems are essential as well as the ability to work independently and take ownership of customer escalations.
The successful applicant will have a minimum of 2 years' experience in providing 1st line IT Support, experience in 2nd line is desirable
* Microsoft Windows Server and Desktop platforms in particular Server 2008 / 2012 / 2016 / 2019 / 2022 and Windows 10 / 11
* Microsoft Active Directory including items such as 365 directory Sync
* Microsoft Office applications (2016, 2019, 365)
* Office 365 Administration (user creation, mail forwarding and the like)
* Connectivity and configuration thereof, including routers, firewalls, switches
* Knowledge of other common software applications
* Knowledge of helpdesk ticketing systems advantageous such as AutoTask
* Knowledge of RMM systems advantageous such as Datto, TeamViewer
* Take full responsibility for all A8 customers, providing first-class service support, engage regularly with every customer on a rolling timescale agreed with the IT Service Manager
* stablish a register of all customers, support required, products supplied, future plans and development.
* Appreciation of Data Backup principles and securit
* 3cX VOIP experience would also be welcomed.
* Proactively engage with customers to provide more supportable products, working with the IT Sales Manager.
* Manage day-to-day interactions with clients, updating them regularly
* Adherence to Service Level Agreement targets
* Ensure all customers are up to date with relevant licenses and assets accordingly
You will need to demonstrate:
* A highly customer-centric approach
* Good analytical and problem-solving skills
* The ability to think logically and troubleshoot, seeing issues through to completion
* A polite and patient nature with clients and co-workers always
* A friendly presence and helpful attitude
* Good interpersonal skills
* Excellent verbal and written skills
* Work well under pressure
* Attractive remuneration package of between £30,000 and £34,000 per annum depending on experience.
Benefits: Car/Travel, Mobile phone, Laptop, Pension Scheme, Perkbox, Opportunity to join Private Medical
This is an exciting opportunity to join a company where there are great prospects for career development and one-to-one training.
If you are highly self-motivated and are looking to work in a competitive environment, we would love to hear from you.
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