Overview
This role is being advertised as a Shop Manager but on appointment your job title will be Furniture Shop Manager. We’re looking for confident and influential people who want to be at the heart of their local community and want to have control of creative merchandising within managing a Shelter shop. You will need to be an active team player and be able to demonstrate how you've managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shop's contribution to help further Shelter's cause. You will develop your own and your teams' interests in merchandising the shop, attracting customers and continually develop yours and your team's knowledge of Shelter, who we are and what we do.
Responsibilities
* Lead and manage a team, empowering and motivating individuals to deliver excellent customer service in a face-to-face role.
* Develop and recruit a diverse team and support progression of team members.
* Communicate effectively to engage with the local community and seek opportunities to increase the shop’s contribution to Shelter's cause.
* Merchandise the shop creatively, attract customers and develop knowledge of Shelter and its work.
About Shelter
Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
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