Purpose of the Position: To manage the introduction of new clients to the JoinedUp platform, by building fantastic operational relationships from the earliest stages of implementation, and ensure their successful adoption of the platform, resolving any emerging problems that our customer accounts may encounter.
Responsibilities:
* Successfully operationally manage a portfolio of allocated JoinedUp customer accounts and facilitate an exceptional service to the customer base.
* Be the operational contact to allocated JoinedUp customers in relation to any needs or escalated issues.
* Working closely with the JoinedUp Customer Success Manager to align on both tactical and strategic initiatives.
* Maintaining an overall positive customer health status.
* Working closely with the Support team to field and resolve customer queries.
* Working closely with our Development team to field possible feature and configuration development requests.
* Managing the implementation of our software for new clients, and the expansion of our software into existing clients.
Requirements:
* Experience of account management and client relationships within SAAS environment
* Must be organized, detailed, methodical in their approach
* Has good people skills, is outgoing and willing to engage proactively with clients to achieve account goals, this means engaging at both senior and junior levels
* Excellent written communication skills, clear and precise
* They should be a self-starter, able to motivate themselves and others
* A genuine problem solver, able to troubleshoot quickly and accurately, identifying the real rather than peripheral issue
* Excellent numeracy - must be comfortable with numbers, commercial calculations and advance excel calculations
Desired Competencies:
* Experience in a recruitment role, ideally in blue collar recruitment either on the supply or procurement side
* Experience in a Customer Operations or Customer Success team of a B2B or B2C SAAS technology company
* Ability and desire to drive change through high-energy, can-do attitude; comfortable working in a high-performance, entrepreneurial, open-door environment;
* Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business;
* Strong analytical and problem-solving skills;
* Ability to work autonomously;
* Attention to detail / detail oriented.
This list of "Requirements and Responsibilities" are not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.
Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.
Our Vision is: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.
Our Mission is: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.
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o learn more about Beeline, our solutions, our culture, and available positions visit: https://www.beeline.com/careers/
At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission and our future! Ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
All emails from Beeline will be sent from an email address ending at “beeline.com". Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to humanresources@beeline.com, before taking any action in relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever