Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you'll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members.
What you'll do...
Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets
Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce
Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals
Ensure legal compliance, safe working practices and effective asset management in line with company policy
Drive team engagement through regular feedback, recognition and coaching sessions
Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved
What you'll need...
Proven experience managing and developing field-based teams in a performance driven environment
Strong leadership and coaching skills with a track record of delivering against KPIs
Excellent interpersonal, communication and influencing skills across all levels
Commercial awareness and a strong understanding of service-led operations
Sound knowledge of compliance, health and safety standards and the breakdown recovery sector
Desirable qualifications...
NVQ Level 4 or equivalent in management (Or willingness to work towards this)
Frontline management experience
FSA compliance knowledge
What you'll get with the RAC
Work pattern of 40-hours weekly
Holiday allowance of 23 days (rising to 25 with service) + bank holidays
Family leave support including paid time off, flexibility and resources to help balance work and family commitments
Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household
Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options
Free RAC Ultimate Complete Breakdown Service from day one
Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more
About us The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.