IT Support Engineer (2 nd
Line & Projects)
Location:
HYBRID 3 days a week in Evesham office, Worcestershire
Are you an IT Support Engineer in need of a new challenge? Would you like to resolve complex 2 nd
line technical issues across desktop, infrastructure, cloud service and contribute to new IT projects in a company that is modernising its IT Infrastructure & IT Services?
Our client is expanding its IT team as it modernises its Infrastructure / desktop environment. Its created this additional role thats circa 70% 2 nd
line support and 30% projects as it expands IT Support into its European offices. Technically, its Microsoft Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, Azure, networking (DNS, DHCP, VPN, firewalls), endpoint management tools (e.g., Intune, SCCM) in and ITIL environment.
Youll provide 2 nd
line support and maintain the infrastructure environment of issues across servers, networks, cloud platforms (Microsoft 365, Azure), and end-user devices, address severe issues / outages while communicating progress to business leaders, deploy new software, and significantly improve documentation. Youll enjoy investigating, troubleshooting and resolving problems.
You can help shape the IT landscape for our client too. There are many new projects you can contribute to such as the implementation of a new ITSM tool, support the move to ITIL where KPIs, SLAs, change management are being introduced, improvement of the service catalogue, system upgrades, migrations and deployments.
ABOUT YOU
To be considered you need experience of:
2 nd
line or Senior IT Support Engineer with Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, and Azure.
ITIL - Delivering IT services / support to ITIL best practices with SLAs and KPIs
Change management processes for infrastructure changes
Investigating, troubleshooting and problem-solving of 2 nd
line technical challenges
Excellent communication skills to liaise with colleagues across the company at all levels
Location : HYDBRID working from EVESHAM office in Worcestershire
3 days office / 2 days from home.
Salary : Circa £35,000 - £43,000 depending on expertise + pension + bonus
Genium is acting as Recruitment Business with regards to this vacancy.
Genium Selection, established in 2003 and REC member.
Personal, tailored, and targeted, our approach to recruitment aligns talented IT professionals with business so both can thrive. Talk to us about your ambitions.
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