The University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model ensuring that that University-level central teams are operating efficiently to enable capacity for growth, are sharing knowledge and best practice to enable a consistent approach and driving continuous improvement. A single professional service culture for the University underpins close partnering and seamless service provision across professional staff in central and Faculty teams.
The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University’s student portal, CRM, unified telephony, and a new service centre. It is the engine room and nerve centre for student services more broadly, supporting and driving a student-centred model of service delivery across services. The SSD team collates, interrogates and shares data from enquiry channels to drive future service improvements. It sets and monitors service standards and partners with other student service providers to ensure that they operate consistently and collaboratively to deliver integrated end-to-end services.
The Associate Director will be a passionate advocate for a student-centred approach to service design and delivery, as well as an excellent communicator, building effective working relationships within and across teams. Building a community of practice striving for excellent and a culture of ownership amongst both staff and service users will be crucial.