An award-winning boutique spa within a luxury hotel in Suffolk is seeking an experienced Spa Manager to lead its team and drive commercial success.
This is a hands-on leadership role, ideal for a dynamic individual with a passion for wellness, strong business acumen, and the ability to deliver exceptional guest experiences in a high-end, low-volume environment.
Operating with a no rush, no crowd philosophy, the spa offers a tranquil setting with multiple treatment rooms, relaxation areas, an outdoor vitality pool, and thermal facilities.
The Role You will take full responsibility for the day-to-day running of the spa, ensuring smooth operations, high service standards, and a consistently outstanding guest journey. Alongside leading and developing the team, you will play a key role in driving revenue through treatments, retail, and membership initiatives.
A hands-on approach is essential, with the ability to deliver both holistic and beauty treatments when required.
Key Responsibilities Oversee daily spa operations and guest experience
Lead, motivate, and develop therapists and front-of-house teams
Manage recruitment, rotas, training, and performance
Drive revenue through promotions, retail, and membership programmes
Manage stock control and budgets in line with financial targets
Maintain high standards of cleanliness, compliance, and service delivery
Build client loyalty and grow the customer base
Handle guest feedback professionally and proactively
The Candidate Proven experience in luxury spa, wellness, or hospitality management (minimum 5 years preferred)
Strong leadership and team development skills
Commercially aware with a track record of driving revenue
Hands-on therapist with experience in both: Holistic treatments (massage, facials, body therapies)
Beauty services (manicure, pedicure, waxing)
Excellent communication and customer service skills
Recognised Beauty Therapy qualification (Level 1 or 2 minimum)
Whats on Offer Share of tips
Discounted spa treatments and products
Dining discounts across the group
Preferential hotel stays
Access to leisure facilities
Employee Assistance Programme
28 days holiday (including bank holidays)
Company pension
Ongoing training and development
Additional Information Full-time, permanent position
Candidates must have the right to work in the UK
Must be able to commute or relocate prior to start
Apply below or send your CV directly to: lucy @baxendalemason. co.uk
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