Role: IT Analyst - Manchester (Office-Based) - £27,000-£30,000
?? Full time office-based role in North Manchester, with occasional travel
?? Salary: £27,000 - £30,000 per annum
????? Reporting to: Senior IT Analyst
About the Company
We are a leading organisation specialising in secure and sustainable end-of-life IT asset management. We work to the highest data security standards while focusing on reuse, sustainability, and value recovery. Our services support everything from large-scale device refresh projects to cloud migration and secure disposal services.
Our Mission
We are passionate about delivering social value through technology - giving second life to IT equipment and creating opportunities for people across our communities.
The Team
You'll join a small, friendly IT team supporting two UK sites. You'll work closely with senior technical leadership while having the space and support to develop your skills. The business is currently undergoing a major system transformation, offering exposure to new platforms, cloud technologies, and modern tooling.
We actively support professional development, including funded learning pathways and apprenticeships.
Role Overview
You will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance.
Key Responsibilities
* Provide technical support via phone, email, and in person
* Log and manage incidents through the IT service management system
* Monitor and maintain business systems, networks, and applications
* Support IT compliance standards (ISO27001 and Cyber Essentials)
* Identify recurring issues and help develop proactive solutions
What We're Looking For
* Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server
* Strong problem-solving skills with ownership of issues end-to-end
* Customer-focused approach with excellent communication skills
* Team player with strong organisational skills
* Eagerness to learn and develop within IT
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